We love how easy it was when we were first setting up our account, everything worked great right out of box! I wish there would be more tutorials or videos that explained some things in greater detail because at times you have questions as new users are not told what they need/want until after an hour waiting around with no answers from support staffs helpdesk (also very slow sometimes).
If your looking into hiring someone then this software will save tons off time doing all paperwork yourself by being able do most if its tasks through one place which also makes payroll much easier too.