It has helped us to automate our contract to order process with multiple vendors. I like that it gives you all of your data in one place. This makes analysis much easier as well! No other platform does this so we are not comparing any others atm. We had to have new systems build but now everything works perfectly together which was the goal. Not exactly sure how good their customer service could be if something goes wrong? Definitely look into this product before going ahead or using anything else. Easy onboarding and setup plus very knowledgeable staff to help answer questions when they come up along the way. We were able to get all of our contracts in one place and then use them as templates from there. The best part about this platform is that it provides you with all of your contracts and their status in one place. It's easy to navigate through so I don't have any complaints there. Sometimes when I'm looking at my dashboard it takes me longer than expected to find what I am searching for but once I do find what I need it loads up very quickly. This has helped us keep track of our contracts since we are not able to physically be present everywhere they are being signed or submitted.