It has been very easy to use, I love that it allows me to create my own custom designs with ease! The customer service isn't as great compared to some other companies but they are quick at getting back in touch when you do have questions or issues. If this were more affordable for small businesses I would definitely recommend them over larger competitors because of their quality work ethic and dedication towards each project/customer relationship. Creating our logo was one of those projects where we needed something simple yet unique-passort did exactly what we wanted while staying true to our brand identity without being too complicated which made things easier than expected (and better!).