The best thing about BLA was their professionalism, organization (I could always find someone who knew exactly where I needed them), knowledge base for our staff's professional development needs as well as my donor database management issues they solved in an outstanding way! They have been so helpful through out this whole process - from pre-planning during implementation thru post project maintenance/maintenance upgrades which are ongoing now after we've closed down due financial reasons at work location - not everyone understands how important these things really were when it comes time to close up shop or move operations elsewhere.