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Brian Lacy and Associates Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Business Services Providers, Nonprofit Consulting

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Description of Brian Lacy and Associates

Brian Lacy and Associates is a fundraising and data services firm with more than 30 years of experience that provides leading industry resources and veteran talent to maximize what your team can do across the giving spectrum.

Reviews

Global ratings 4
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Type of review

Revainrating 4 out of 5

Not good with non-cash payments: Brian Lacy and Associates

It's not bad, but I think there are many other sites out their who provide better options for donors! If you're looking into something inexpensive then go ahead otherwise it may be worth spending some money elsewhere which would make me feel like less of an idiot haha (which makes everything easier). We were using another service at first - until we realized how terrible they actually where! They only took cash donations in our state so after realizing this was happening all over again made us…

Revainrating 5 out of 5

Great experience with Blaise Lopez Castro

The most helpful thing about this agency has been their constant communication, both in person as well through text messages/emails which have helped us make our decision process easier by having all information at one place! Nothing really - there were many times where we had some questions but they didn't answer them for days or weeks after contacting him again (and it wasn’t even something related directly back into his job!). We will definitely be working closely together moving forward so…

Pros
  • Great customer service
  • Constant contact with clients throughout any question that needs answered
  • Very responsive to changes needed within website
Cons
  • Some disadvantages

Revainrating 5 out of 5

Great Service - Professional Staff: Brian Lacy and Associates

The ability to have a professional staff that was knowledgeable, courteous and very helpful in solving our issues. They were always available when we needed them. I would say they are excellent at finding you what you need for your organization. Some things I disliked were the amount of time it took to get an issue resolved. We had a lot of issues but we never knew how long it would take to resolve the problems. I wish we could see what others are working on before we start something. I am not…

Pros
  • You guys covered everything under one umbrella!! Also liked being able work with multiple individuals within YOUR firm who actually worked together seamlessly which made life much easier than having different people assigned responsibilities over several years by various
Cons
  • It is hard to say

Revainrating 5 out of 5

Professional approach & very responsive customer service

The best thing about BLA was their professionalism, organization (I could always find someone who knew exactly where I needed them), knowledge base for our staff's professional development needs as well as my donor database management issues they solved in an outstanding way! They have been so helpful through out this whole process - from pre-planning during implementation thru post project maintenance/maintenance upgrades which are ongoing now after we've closed down due financial reasons at…

Pros
  • Professional
  • Excellent customer service
  • Knowledgeable team members that made me feel like part if "their" family instead having just being another client.
  • Helpful with questions both before & AFTER installation