The team is very helpful when it comes to questions about our business needs as well has their own product roadmap which helps us make decisions with ease! They also have some great customer success stories so we know they're solving real problems from customers' point view - not just trying out new features or marketing stuff like other companies do sometimes :) I would say there's nothing really bad here but maybe more options could be added (like custom fields) since this tool was designed specifically around what my organization needed at its time.
Benefits include being able to easily visualize how tasks get done within each department/team member using kanban boards; having an easy way to track progress through Gantt charts & reporting capabilities via dashboards etc.; ability to create multiple teams / departments without any manual effort required by administrators once created initially ; no need anymore to manually input task details into excel sheets after creating them due to auto populating feature available now!