I like that there are many features within this program; from time off requests (which was my first use) through payroll processing we have found ways in which worktrans has helped us with all our needs! We haven't had any problems at least as far back now when using these programs for over 3 years so maybe others do but not sure if they're just being picky or what? The only thing about their support team would be sometimes you need an email sent directly instead because some days your emails get lost into "inbox" where no one sees them unless someone specifically looks up those types messages/emails etc., however other than having issues getting help once every few weeks things run smoothly - great software!! Very helpful especially during busy times since everything gets sorted out quickly while still maintaining accuracy &.