I love using EMDr to manage patient care, billing records etc. It is very user friendly! The customer support staff are great as well!! There isn't anything i dislike about it so far.. Other than having too many add-ons which may be confusing some users at first (i think this applies mostly if you're not familiar). If they can remove all of those extra features maybe make eyeMDR more affordable? Our office started out just wanting an electronic medical record system. We were frustrated trying to use other systems without success or getting our needs met. Eye MD was able to help us meet those specific goals in one go by combining two programs into 1 - Practice Management System + Electronic Medical Record. Their technical expertise makes them stand above others when it comes down to solving problems with their products.