It helps us to check all our data in one place which is very useful for keeping track of customer info across multiple platforms like webforms/email etc., it provides me with access control that i can use when sending emails or even managing my email account via mobile devices! I do not really have any dislike about this software but sometimes there are some minor issues here nand tht too we needn't worry as they fix them soon enough if you let your support know abut these things!! Overall its good product and has helped reduce time spent tracking customers details manually from different sources (web forms).