These beautiful lamps made our apartment feel like home. They are much better than the other lamps we bought at the same time and we have absolutely no regrets about the purchase. When the lamps arrived, one of the lampshades had a small defect (crumpled lampshade). After some struggle I found a generic Kenroy Home customer service address that they manufacture. I wrote an email describing the problem and hoped someone (even an auto reply) would get back to me. The customer service representative Janie replied to my email and informed me that the parts are on standby but will be shipped as soon as possible. When I contacted Janie she replied with a tracking number and a week later my shade lamp arrived with no questions asked. I wish more companies would solve customer problems this way. Great product, great customer service; You can not ask for more.
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