We were able use this product for years prior with our previous contractor but we had issues keeping up or adding things as they came out of new equipment such was rollers etc so I am happy that now there are more options when ordering parts online! There isn't anything i dislike about these products just some minor changes would be nice if needed like being added back into other programs (we used 3). Have been using YMS systems since 2001 & still uses them today. Great customer service from all employees involved has always helped me any time needs arise which makes my job easier than ever before!! I like that we can set up alerts to let us know when our lawn care services are over or under budget. I do wish there was an option for notifications of service calls so I could easily keep track of who I need to contact about upcoming work orders. We had been using an older version of this product and were able to upgrade seamlessly to the new platform. This made it easy to continue with all of our existing accounts and customers without having to start from scratch.