I like how easy it was to set up an account for my business with no technical knowledge required. The support team member who helped me through setting everything up was very knowledgeable and walked me step by step through each process. It's not perfect but I think as they continue adding more features it will get better over time. Have someone in your organization who can help navigate you through the setup/setup process if needed. We are using this tool to manage our employees so we don't have to worry about payroll or benefits. This has definitely cut down on overhead costs for us.