The ease of use, how simple it is to add new employees or update existing ones! I have been able fix my schedule issues in one place so that they are not lost between different systems when adding/updating them across multiple apps like we do at work!! It solves our problems by being easy with no complications. Nothing really bad about this product but if there was something i could think off would be great because as far back into history you go nothing has changed from what its made up today which makes sense since everything keeps getting better over time (hopefully). We've used other products before where things were very complicated trying just finding an address can take hours depending upon who's searching through their phone books etc.. This saves us tons more man power than anything else out here now days especially considering most employers require having 2 people working together anyways even though some companies say otherwise.