I like that they are always willing to work with you no matter what your budget is or how long it takes for them to get back at you when there's an issue; also their customer service department will listen if/when something goes wrong (which happens sometimes).
The turnaround time from initial contact until final delivery can be very slow - especially during peak season! If you're looking into having some kind of logo created by this team then make sure you have someone else look over everything before signing off because things often don't turn out as planned once signed in ink. They were able to help us come up with ideas we didn’t even know about ourselves so our customers could connect more easily which was great since branding has been one area where we've struggled recently.