The customer service that I received was exceptional! From day one they were very prompt in their responses to my questions via email or phone/text message - even while traveling for work (which meant missing out). They have continued with great communication since we got our server up an running smoothly which is awesome because of all this time difference it has been difficult keeping things straight! All good so far- no complaints here at least not yet :) Server configuration needs improvement as there are some options left unchecked but I'm sure in due course these can be sorted easily enough if needed after purchase. We use them primarily by hosting multiple websites hosted from different platforms using Wordpress including WpEngine / WP Engine etc.