The system has been so easy for us as we are not used at all with hotel management systems or even booking engines! It's very user friendly - there really isn't anything that I dislike about it (aside from maybe its price!). We have no problems using this one anymore; everything works fine now when managing our properties through winhoteldirectory.com It's very useful tool for reservation system, it allows you to manage your hotel with ease and speed. Easy to use interface that will make things easier if you're not familiarized yet with this kind of programs. I haven't any complains about this program so far, but I would like more new features being added soon! We are using winhotel as our main guest management application. This application makes everything easy when managing guests or reservations.