It is very easy to use, you can see your tickets in one place at any time. You don't have an app that has all different types of options like some other apps do (like SeatGeek). If I need help with my account they are not really helpful as far as getting answers or support when needed. They charge too much money every month if you want extra features so it's best just to stick with what their basic plan provides. My box office/tickets always seem lost somewhere between being able to find them easily but also needing more than once before finding where ever they may be located again after looking through everything available.