The support team at Coconutfax are very responsive to all of our needs! they provide us access from anywhere in world that has internet connection as well which allows for remote workflows where needed or wanted!! I have not found any downsides yet but i would like more integration options between coconut email accounts and slack channels so we can utilize these tools together when required (ie group chat). In addition their service provides me peace of mind knowing my documents remain secure even if stolen by hackers etc because it's encrypted endtoend.
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