Review on Avenue 25 by Mark Clark
The support team at Salesforce is very helpful, but they don't always know what they're talking about.
I was able to get answers quickly from their support team, but only if you are willing to accept that they may not understand your needs. Their service offerings were less than stellar. For example, while I wanted to add a web page to our CRM (Salesforce), the support team told me that I could do that through API integration, which is technically true, but it took nearly 2 weeks for them to tell me that they couldn't actually do it. After getting frustrated and threatening to switch vendors, I finally got an actual representative to tell me that they couldn't integrate Salesforce with another platform, but I would be better off creating a new account in Salesforce, since it would be easier to manage, cheaper and faster. Not exactly a great customer experience.
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- You will be provided access to salespeople who are knowledgeable in your industry and who can help with questions you have about how to best leverage their product.
- Great value for the money spent.
- Very easy to use
- No documentation or training available to learn the product.
- It does not have all the features that are available in other products like R
- The data cleaning feature is very basic.
