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Mozambique, Maputo
1 Level
726 Review
36 Karma

Review on BoJia by Jack Malloy

Revainrating 3 out of 5

The Unpredictable Product Quality and Horrible Customer Service Offered by BoJia

As someone who enjoys making their own jewelry, I have shopped from BoJia on multiple occasions; nevertheless, my most recent visit has left me feeling angry and unsatisfied. After placing an order for a unique project that required beads and bead assortments, I was dissatisfied to discover that the quality of the products I had purchased varied greatly from one another. There were several beads that were damaged or had an incorrect form, and the colors were muted in comparison to how brilliant they appeared on the website. I called BoJia's customer support staff to request a replacement or refund, but the representatives there were useless and condescending in their responses to my inquiries. They responded to my concerns by asserting that the products were "as advertised," but they did not offer any support or any solutions. To add insult to injury, their website was difficult to use, and the checkout procedure was clumsy and irritating. Moreover, their customer service was poor. In general, I would advise caution to anybody who was thinking about shopping at BoJia. Although they have a large selection of things, the quality of those products is variable, their customer service is terrible, and navigating their website is difficult, all of which contribute to an unpleasant and disheartening experience. It is my recommendation that you explore elsewhere for the supplies you require for your arts and crafts.

Pros
  • User-friendly website
Cons
  • fewer available payment methods