I like how easy it was for me as an employee of my organization (a non profit)to access all information pertaining directly or indirectly from our clients' pets in one place! It has so many great features but what stands out most about this software are its easeof use/accessibility by those who have no tech skills whatsoever!! The only thing we dislike now because petcloud recently changed their pricing modelis they charge monthly rather than yearly fees which means there's less flexibility if your budget changes over time etc..Pet Cloud helped us organize client files into categories suchas "clients"and then subcategoriessuch asthe breed typeetc.,which allowed each department withinthe orginalyourselfor whomever else needed immediate infoon any particular animalclient file easierthan having multiple spreadsheets open at oncefor exampleif workingwith several veterinarianswithinyourorgan.