Review on LiveRe by Grant Galloway
Now do even chat and also handle client issues
It's easy to use, it has many pre-built templates available for different scenarios (blog comments etc), so we don't have much code writing involved with this tool as well! Also all our clients are happy using livere since they can manage their customer support tickets in real time from inside of salesforce platform itself without any outside help or third party system is required. Only one complaint I see about LIVERE - there should be an option where you could restrict some users not able to post new messages but only reply/comment existing posts by other user which seems like no way out right now as far i know? Anyways its still good enough solution compared to others if budget allows then go ahead otherwise stay away!! Commenting / chatting within Sales force Community Cloud & managing Customer Support Tickets via SFCC while handling calls at same time was never something possible before when ever i.
- The simplicity that helps anyone just log into page once get started; also very handy feature such chat room availability across community cloud makes everything even easier.
- Best part being free trial period gives chance too tryout product first hand
- While creating communities need permission set up correctly else will endup seeing access denied error message during creation
