It's easy to use, it has many pre-built templates available for different scenarios (blog comments etc), so we don't have much code writing involved with this tool as well! Also all our clients are happy using livere since they can manage their customer support tickets in real time from inside of salesforce platform itself without any outside help or third party system is required. Only one complaint I see about LIVERE - there should be an option where you could restrict some users not able toβ¦