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Japan, Tokyo
1 Level
704 Review
38 Karma

Review on DONWEN by Chad Gue

Revainrating 1 out of 5

Having a Bad Time with DONWEN

I'm a huge fan of shopping for clothes and accessories online, so I couldn't wait to check out DONWEN. My interactions with the company were disappointing. First of all, the website wasn't user-friendly and the products weren't adequately described. It was difficult to make an educated purchase because it was difficult to evaluate the quality and size of the things. The clothes and jewelry I ordered were of poor quality, and when they arrived I was dissatisfied. The materials were shoddy, the size was incorrect, and the construction was poor. My order of sneakers arrived feeling like they were made of cardboard and was really uncomfortable. When I went to return the things, I discovered that DONWEN's return policy was convoluted and unclear. The return process was difficult, and I was only partially refunded. As a whole, DONWEN was a disappointment and a source of frustration for me. Because of the poor quality of their goods and the hassle of their return policy, I won't be buying with them again.

Pros
  • Website that is simple to navigate and provides accurate product descriptions as well as sizing information.
Cons
  • Poorly explained return policy.