I love how easy to use the interface is. It's very intuitive and makes the process of answering questions and taking calls very efficient. I have not found anything that I dislike about this product. It's a great product and I highly recommend it. I can't think of anything that I would change about the product. It has been a great addition to our customer support department. It has made the process of taking calls and answering questions much more efficient. It is also a great way to keep track of our customer service agents.