It's easy to use, it can be used by anyone who has basic computer skills (even if they are not familiar with contractors).
The software was designed from scratch so there were many things that could have been improved upon but this isn't really my area of expertise or something I would know how much improvement you might expect after using another product in comparison. We needed some type of programmable way where we wouldn’t need multiple people writing up reports all at once - just one person typing them into our database when everything else had already happened which saved us time as well!