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Madagascar, Antananarivo
1 Level
503 Review
0 Karma

Review on Convenience Concepts American Heritage Flip Top End Table with Shelf, Espresso - Simple and Stylish Storage Solution by Amanda Spencer

Revainrating 1 out of 5

Customer service is terrible, better hope everything is packed perfectly!

This table. What a nightmare we went through putting it together! I ordered one of these as a table for our sofa, it came in the mail, I assembled it, no problem. So why a nightmare? My mother-in-law ordered another one for the other side of the sofa. Thus begins our story of the sorrow of the end of the table. You see table #2 didn't come with part #2. Instead they packaged it in two parts #3. The parts are the sides of the drawer and have two cam holes for cam insertion, a notch for sliding the bottom of the drawer and two openings at the end for the screws that the legs attach to. They are mirror-inverted, so part #3 doesn't fit where part #2 should have - the cameras are then on the wrong side. sending you part #2. A month later another PART #3 was delivered. Write again (with a picture of what is now THREE #3 parts) they will email back and say no problem we will send you part #2. Months go by and part #2 became not delivered. This company is the pit; I give up. So I proceeded to assemble this thing even though I didn't have the necessary parts - I determine that I can screw the piece to the top of the box and piece #3 with another small piece of wood to mimic what piece #3 was. 2 should be will do. I find the screws and put them together. But wait, now the leg holes are too big and the splint slot is too narrow. Not only did those pranksters resend me part #3, they sent part #3 the wrong cut! What fools! Luckily (or unluckily) I have enough of this part #3 to throw it away and try again. Luckily it works this time and the table comes. 7 months after purchase. The moral of the story is that this company is pretty bad at what it does. Absolutely not worth the time, energy and frustration for two small side tables!

Pros
  • GOLS certified
Cons
  • Only available in black