The customer service is great! I love that they are always willing to help me out if i need any assistance at all. They also offer free training sessions which helps ease my mind about them being able to train us well enough so it's not like im going into this blind haha. There isn't much i dislike but maybe there could be more customization options? Maybe some templates or something similar would really make it easier as far as customizing our dashboard goes. We use dms pro primarily because its easy to navigate through their website after you've logged in once. It makes everything seem simple when using it compared to other systems where things can get confusing easily.