I have been at this for over 20 years now, so you could say that i am not new anymore! That being said; my favorite part of doing customer service is helping people who are in need or just want some friendly advice from an actual employee like myself (i know how hard working they can be!).
There really isn't anything bad about loud & clear as far has their services go but if there was something then please let me hear your complaints. . They help with all sorts of issues including vehicle maintenance/repair etc..