I like that it has many different features for managing customer accounts.
It's easy to use and allows me to input information quickly into my database. Also very user friendly! Nothing in particular as far as this program is concerned but maybe more options would be nice? But overall we have been happy with how well our account management process works using this product. We are able to pull up all types of financial statements from one place at any time so if there is an issue or question about something specific then it can usually be found within minutes instead of hours or days later.