Update: Emailed to ShoeCity and they pay for shipping back. Their customer service was good and quick to respond. The description says to order your normal size and the item is true to size. These shoes are VERY small and VERY tight. When I filled out the return information, Shoecity wants to charge $5 for the return, even though the information is wrong! If the product doesn't match the description, I don't have to pay for the return shipping. I looked at the information and nowhere does it say they charge a return shipping fee. They force it on you when you need to print a return label. Incorrect. I emailed the company hoping they wouldn't charge me. Toes are pinched in front of the shoe, toe box is tight, shoes are very tight and my husband said he would say the support is low to moderate but hard to tell given they are so small.