I like that it is easy to use as well as having all my compliance needs in one place! It's so much easier than searching through multiple sites or apps trying to find what you need at once time!! The customer service has been great too with any questions we have had about their products/services they are always quick to respond & help us out when needed. Nothing really bad but sometimes there can be some delay times when looking up information from within your account which isn't ideal if you're working off an excel report etc. But overall very satisfied with how this product works! We've found everything we were after using this software.