The best thing about this software solution was that it helped us in managing our customer data for KYC/AML purposes as well as other regulatory requirements such as GDPR etc., which we were not able do without its help. It also provided me with an easy way of tracking my team's progress throughout each step required by any given requirement or regulation. I have no complaints at all regarding their service so far! We used them when they first started out offering services related to anti money