The tool works great! I've used it to change product images in bulk with no issues. It's really intuitive so that could be an issue if you don't know how computers work but they have tutorials which help people get up to speed quickly. They also have some very knowledgeable support staff who can answer questions over email at any time during business hours while we are all working/learning about this new software. We use it daily to update photos, labels etc as needed. For most things this program does exactly what one would hope from such a service - quick turnaround times and easy integration into our inventory updates process without requiring too much manual intervention (as opposed to other solutions).
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