Review on Relieve Muscle Pain with Shiatsu Neck and Back Massager – Nekteck Electric Deep Tissue 3D Kneading Massage Pillow for Home, Office, and Car Use with Soothing Heat by Paula Stewart

Revain won't let me rate this 2019 purchase even though I reviewed the unit in 2017 and gave it 5 stars. I am showing both reviews so you can understand why I changed 5 stars to 1 star.<><><><><><><><><><><><><><> <>< ><>Recap 2017: I had a pinched nerve in my neck due to improper sleep - lasted for several weeks, couldn't lift my head off my chest without excruciating pain. Wasn't able to use this with pressure at first and used it to stretch my neck slightly - it took me a week to be able to apply pressure as shown (using my hands for pressure). Did the job and saved me from going to massage therapy - pure heaven.><><><><><><><><><><><><><><><>< >Edit 7.11.2019.....2019 purchase - what's the difference in a few years :one. The much larger massage block does not grip/fit the neck/spine/sides of the neck like the other - about 50% larger and much more difficult to manipulate.2. I read reviews that said the controls were too big and figured that shouldn't be a problem - yes it is! Unlike the 2017 model where the controls were at elbow height, having the controls right under your ear is a problem and you have to bend the entire part of your arm towards you to use the controls. The 2017 model's massage was mostly vertical and very comfortable, this 2019 model is circular (like a watch) and not very comfortable.4. The 2017 model had lots of very beneficial warmth, this 2019 model had no warmth at all - fancy lights but no warmth. I even turned the heat off a few times to randomly check when the heat turned on - after a dozen times I can't tell the heat setting from the no-heat setting. Either broken by design or broken, but in any case - without heating.5. I paid about $60 for it at Revain in 2017 and thought the $30 plus price was a steal until I realized it had been made cheaper, modified and badly compromised in performance. I have had this new 2019 model for 1 day already and already have a return to Kohls. Thank you Revane for your return policy on this LEMON massager. I hope this helps someone save time and/or money.