The support team was very helpful when I had questions. Sometimes it takes a little while to get an answer, but they are always willing to help with a question or concern. I really liked that I could see where my employees were at each point during the day. It was really helpful for me to know exactly where everyone was and what their status was. I wish there were more customizable options for scheduling out the tasks of each person. It would be nice if you could schedule your own times instead of having to rely on someone else. It was a great way to keep track of our people. We have used this to manage the entire office as well as keeping track of our field force.