I like that we have a dedicated team who can help us with our business needs - whether it be technical or strategic assistance. They are very helpful and always there when you need them! There isn't anything bad about working with dark matter so far. Everything has been great thus far. Keep up your good work guys!! As for now everything seems pretty normal but sometimes you do feel as if they could give some more attention towards their clients' problems/issues rather than just solving things at an immediate level. The benefits include having someone else take care of issues regarding technology within my organization without me being completely hands off from this process. This allows others to see how much progress (or lack thereof) was made by myself during any given time frame which helps keep track of efficiency in productivity levels throughout my department.