I have 2 different reviews: product and customer service. product first. These coffee grinders are fantastic. Don't expect any flimsy plastic grinder you see around town. These are quality products with excellent workmanship. They feel good in your hand and you know they won't break or wear out. Very satisfied. Customer service. The first day I owned them, I cleaned them according to the instructions and accidentally lost one of the washers. Then it happened to end up in recycling again. The very nice folks at Home EC didn't make fun of me (thanks Patty) but worked hard to get me new washing machines. The first set of washers got lost in the mail (over Christmas) but Home EC sent me some new ones a few weeks later and recently sent me 4 more as spares. They keep in touch with me via email all the time, letting me know what they're doing and making sure I get the pucks. That's what you get when you're dealing with a small family business that genuinely cares about their customers. I would buy from Home EC anytime. no questions were asked. You are so good. Thank you HomeEC!
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