I like how easy it was creating my form from scratch or editing an existing one! It's very intuitive once you get used too but there are some things about this software which could be improved upon such as adding fields at runtime (which would make sense since we're collecting information). We were able solve our needs using only their free version so nothing really comes across here with regards t othe price point/limitations etc., however if your looking into something similar then definitely give them try because they have many features available through paid plans along side other great tools out ther eas well!! Solving customer service issues by capturing feedback via surveys created specifically around questions asked during initial onboarding process - also allowing us collect contact details when needed later down-line.