Everything about this software is great! I like how easy it was set up, as well making changes/updates has been very simple too with just 1 click of my mouse or by using our mobile app (where available). The customer service could be better at times; there are days that we call in multiple questions only get one response back from anyone but have yet another phone number waiting so not sure whether they're overwhelmed themselves now? Have used many different CRM systems over time including Salesforce etc., nothing compares though when compared against their competitors out around us who use other platforms such As Sage 50 & Powerbi which makes sense given all those tools come along together within Microsoft 365 stack products - however do look closely if you want something similar then go straight down these routes otherwise spend more money upfront buying individual apps where possible rather than going full M365 route first-hand experience here!! We were looking.