I have two of these adapters. First. The 5GHz signal was very weak, much weaker than 2.4GHz. So I had to use 2.4GHz. Then, as I said, it broke - the device manager doesn't see the device at all. Tested on two computers. It doesn't work with both. Revain's customer support was fine. I spent 40 minutes chatting with two reps. I was then forwarded to the manufacturer's customer service. The person representing the manufacturer does not speak English. It was difficult for me to understand what this man was saying. Received instructions from the manufacturer in my email. The email included steps to fix the problem and instructions on what to do if that doesn't help. After trying the troubleshooting steps, the adapter still doesn't work. I have emailed back my results and additional information. Contact the manufacturer's customer service to initiate the return/exchange process. So no feedback from the manufacturer. In my experience, things don't go as smoothly as one might expect in this particular case. One of the two adapters has failed. This is well below the expected quality of a "world leader" as stated in the product description.
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