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1348 Review
61 Karma

Review on Keen.io by Anthony Grover

Revainrating 4 out of 5

Excellent Customer Analytics Tool, Gives you Insights into Overall Progress

The dashboard has been very useful for understanding our customers' behavior with my products - I've always known where they are at any given time but now we know how many people use which features or have problems using them! It's also great that there isn't much lag between when an update goes live versus getting notified about new updates/changes via email notifications etc., so no waiting around wondering if something changed while logged off (which happens sometimes). There was some initial confusion as far back then what exactly "Keen" meant within their organization since this tool seemed like more than just analytics software; however after speaking directly wtih other team members who work closely together daily things were clarified quickly enough without too big of impact overall. This being said though not everyone will be able understand why these tools exist nor care once explained because most companies don't really want anyone spending valuable resources tracking customer interactions.

img 1 attached to Keen.io review by Anthony Grover



Pros
  • Very easy to read interface
  • Easy implementation process, i liked it even better compared previous platforms.
  • Great support from techs &amp staff in general :)
Cons
  • Can get overwhelming tryingto keep up w all data points
  • Some users forgett o look into metrics beyond first few months