I can't think anything that has been bad about this firm, they have helped me through every step in my transition from one agency over another (and back).
They are extremely knowledgeable across many disciplines within digital marketing which makes them incredibly valuable for any client looking at building out an integrated strategy as well taking it live once ready! We had some great successes early but were let down slightly when we hit our first hiccup mid-transition period - unfortunately there wasn’t much more than just trying different things until everything came together again after months or years later so not sure if you could really say what would be "best practice? The whole experience was seamless though!! Highly recommend working alongside these guys because everyone knows how busy clients/companies get during transitions etc., having someone who will work shoulder-to-shoulder ensuring all elements come along nicely side each other.