Nokian Hakkapeliitta 9, Size: 225/50R17, Production date: 3318 Wear is almost nonexistent (indicator number 8 is still visible), and all of the spikes are still attached. I drove approximately 1000 kilometers and ran approximately 700 kilometers. I got in touch with the technical support staff, and they acknowledged the problem and agreed to swap out the tires. I was thinking about how well the customer is taken care of as well as how nice the service and support are, but none of it was present. They sent tires that appear to be severely flawed on top of being quite old (made in 1618). The tires are dirty, and after cleaning them, traces of paint and light spots are observed on them. This may be the result of incorrect storage conditions or "aging" of the rubber compound, as both can cause the rubber compound to become discolored. It is likely that the tires were coated with an agent (ink) in order to conceal the "aging" of the rubber compound that was caused by incorrect storage. This would be done to conceal the fact that the tires had been stored. Naturally, this is a matter of opinion, but the tires are significantly more rigid than they used to be, and even if you break them in properly, there is still a high risk of the spikes falling out, which, in the end, might have an effect on the warranty (for example, "you don't care to drive and ruin tires"). In light of everything that has been discussed thus far, I am not confident in the safety of the tires that have been provided. What about those? "the requirement for tire replacement was fully met by the manufacturer," support just unsubscribed. At this point in time, the regulatory documents that are already in place do not control tires with respect to which a manufacturing date should be issued rather than a claim. In this regard, the tires are supplied straight from the warehouse of the manufacturer, and in addition, they are subject to the same comprehensive production obligations as the tires you have previously purchased. The sidewall stiffness of tires that have been given cannot be considered a manufacturing defect because it is a matter of personal preference. There is no obligation for there to be a bar code on the bead ring as part of the production process. The existence of light shades or spots is not a distinguishing feature of the product and does not have any impact on the tires' ability to function. Those. The way I understand it, it goes like this: "We have old stock here; nobody takes or buys it; however, you can take it under warranty."
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