I like that it is easy to use. It has all of my contacts in one place so its super convenient for me! Its also very inexpensive compared with other services out there. Sometimes you can't get through when they are busy but thats not often. Other than those two things everything else seems fine. If your looking into shredding software this should be high up on your list! We have been able to take advantage of their discounts by using them as our vendor instead of having someone come pick up paper documents from us every month which saves money. Also we don't need to pay storage fees anymore since most companies charge extra if you store more then 10 boxes per year. The only thing i dislike about Shred Connect is how slow sometimes it takes to upload files once uploaded. But overall nothing bad just something minor. This program makes sense because it helps keep track of what gets shredded and who does it. And lets everyone know exactly.