The best part of using HindSite is how the system is customized to our business. This has allowed us to get the most out of our system and has assisted us in providing a better customer experience. The only thing we dislike is having to keep up with so many different products, but that could be said of any software. HindSite is a great tool that has been easy to implement and has helped us save time and money. We have been able to effectively track every aspect of our service business and our customers have been able to receive and file service requests and receive responses much faster.