I like the features of the chat bot, it works perfect for our business. It helps us to resolve issues in real time and gives us great user experience. The best thing about this software is it provides us with all the tools we need for communication with customers. Not much, if any dislike. Just try it out once you will fall in love with its features. This app is very useful when there are customers who want to buy products, services or just ask some information that can be easily solved by the chat bot. The benefits are: 1) You can solve their problems in real time2) Provides an excellent customer experience3) User-friendly interface4) It allows multiple people at the same time to communicate with each other. I like the ability to have a chat with the customer and to have the chatbot answer my questions. It's a very good tool to have and it's easy to use. It's a good tool to have and it's easy to use. I don't have any dislikes about the product. I would recommend this to other companies. I am using this to solve problems that my company is having with the customer service.