Box opened. The instruction manual was crumpled. But to make matters worse, a puck fell out of the plastic bag the heater was wrapped in. Upon further inspection, the fan was not attached to the engine assembly. Further inspection revealed a greasy substance on the outside of the heater on a chrome plated panel. I emailed the manufacturer and replied about 36 hours before sharing this review. Haven't heard from the manufacturer. Poor quality control during production and then again when someone touched it during packaging. This was purchased for my greenhouse and I am grateful that this heater was not installed and then failed in my greenhouse.
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