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South Africa, Pretoria
1 Level
682 Review
23 Karma

Review on 25 Inch Workstation Kitchen Sink Black - Sarlai 25X22 Drop In Workstation 16 Gauge Single Bowl Gunmetal Black Stainless Steel Single Bowl Topmount All In One Deep Basin Sink by Jonathan Roloff

Revainrating 5 out of 5

Excellent customer service

Less than 2 years old and I have to replace this sink. You wouldn't think that you have to change out a kitchen sink except when you are doing a remodel, well don't count on this one to last. All the write up about the sink having those grooves to facilitate quick draining, don't believe it. This sink has many dead spots where water doesn't drain and food particles get stuck. If you get this sink, plan on removing the bottom grate every time you use it and pushing the water to the drain. I've never seen anything like this. It's horrible, don't waste your money.UPDATE: When they say customer service is a priority, they mean it. I had been having issues with this sink due to the slow draining and decided it was time to bite the bullet and replace the sink. I decided to write to Sarlai Home and let them know that I couldn't deal with this issue any longer since it had not yet been 2 years since the purchase. I was surprised when I actually heard back from Sarlai with an offer of refund or replacement. I opted for the refund and received it within a few days. I would try their products again, I just hope they fix the draining issue. As for the workstation sink, it is great. Not sure why people think that the single bowl is to "hide dirty dishes" IT'S NOT! The large bowl fits all of my larger pans making cleanup easier. I don't leave the basket or the cutting board out all the time so I have no issues with it being constantly wet. But when preparing a meal it's nice to have it right over the sink to catch drips. And the drying rack is excellent for coffee cups etc. but obviously isn't made to hold everything, especially small items that fall through the slats. It's just an added convenience. Yes, I had issues in the beginning with this sink, but the great customer service solved all of that. And even with the draining issue (which I hope they address) I love the sink.

img 1 attached to 25 Inch Workstation Kitchen Sink Black - Sarlai 25X22 Drop In Workstation 16 Gauge Single Bowl Gunmetal Black Stainless Steel Single Bowl Topmount All In One Deep Basin Sink review by Jonathan Roloff



Pros
  • Made of high-quality stainless steel
Cons
  • May not include a warranty