I'm a big fan of Microsoft. In 35 years of working with a computer I have never owned a computer other than a Windows PC - neither Apple nor Android COMPUTERS (although I have had an Android Samsung G8 and a Motorola Milestone X PHONE). I was one of the first users of the original Surface RT when it came out. I have Surface 3, Surface 3 Pro, the original Surface Book and Surface 2 Go. I also had nothing under four Windows Phone/Windows 10 devices including the HTC 7 Pro Microsoft Lumia 920, 640, 640 XL and (best phone I've ever owned) Lumia 950. I also have five HP PCs with me Windows 10. (2 laptops, 1 tablet, 1 AIO and 1 high-end desktop). I'm a long time Microsoft Zune/Groove/Xbox music lover, owned a Harman Kardon Invoke (the best digital companion device) and invested in a premium Office 365 package. I also had an Xbox 360 and now I have an Xbox One as my main system I don't have a playstation or nintendo. I have to say that to explain that I'm as far from a Microsoft hater as can be. When I saw the release of Microsoft Duo, I risked a super dream. While I should have switched to Android, I felt it was the best alliance to ensure Microsoft finally took its place in the mobile device market with a superficial brand marriage. Verdict: Decent first try, but definitely not perfect. And not worth the price. First, well.1. The construction of the Surface Duo is simply first class. Solid body, beautiful technique, not too big but not too heavy.2. In general, performance (AFTER updates) is pretty good when using apps like Onedrive, Outlook, Facebook, Browser and most other apps. Bad.1. The assembly is beautiful but very fragile. Yes, the device comes with smooth bumpers. But if you drop this 'bad boy', understand that because it's made entirely of glass, it's going to break. I was very careful with my phone but with a swipe of my finger I now have TWO cracks on either side --- it HAD to land on the exposed parts! In short, it won't stand the test of time, and I've only had it for a month.2. BIG: Cooperation with cell phone providers is unreliable. I'm with Verizon and despite many calls from Verizon, I can't receive MMS messages. If the SIM card works fine in all phones with other phones and not my Surface Duo, it's not the SIM card or the carrier. Something is wrong with the phone.3. There are some bugs and crashes, too much from such an expensive device even after very good updates. The right screen started to glitter and flicker when I tried to dim the brightness, then magically disappeared. Each side of the screen heats up for no reason. In poor reception areas where other phones work almost fine, calls drop every 10th call. Sometimes doesn't wake up from sleep. Sometimes the app coverage doesn't quite work. Sometimes the phone lags a bit when you take a picture or when you "flip" the phone to switch from selfie mode to "normal camera mode". Too many "sometimes" for such an expensive miracle device, although these are mostly words. From what was said, I couldn't give it a five, but it was better than a three. It's really 3.5, not four; and I felt dishonest for choosing this review; That's why I had to rate it a three. For a $1,499 phone, there are a few glaring cons here that I find pretty hard to swallow for the price. My advice? Probably skip this iteration if you don't mind being disappointed that it doesn't work. Others had no problems. Others had the same serious problems as I did. Despite all its merits, are you willing to shell out thousands for an imperfect device with HUGE potential? I truly believe the next device could be the best phone ever fixed. It was with great disappointment that I returned mine (and I was dying to work). It's your decision.
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